Shipping & Payment

Your order is delivered free of charge on purchases over R995.

Anything up to and including R995 will incur a charge of R95.

Free delivery is only available within South Africa.

All international deliveries are subject to charge and are based on location. Please see our Shipping Policy for further details.

We aim to have your items delivered within 5-7 working days of purchase.

Please bear in mind when placing large or specialty orders (items that needs to be prepared/set up/inspected) that it may delay delivery time.

Should anything cause your order to be delayed beyond 7 days, we will immediately be in contact.

As standard we use The Courier Guy for all items up to and including 5kg’s and EPX for everything else.

Please make sure there is someone at the address specified to receive the goods.

Please note packages cannot be delivered to a PO Box address if delivered via courier.

As soon as your delivery has been arranged, you will receive an email with your tracking number and a url where you can track your order.

Should you not receive an order confirmation email within 48 hours, please check your spam folder.

If after 48 hours you  are still unable to locate our email, please contact us immediately.

We accept credit card payment (VISA and MasterCard) via Peach Payments.

We do not accept cheque deposits. Credit Card transactions are done securely by Peach Payments.

TOMS Online does not store or access any Credit Card information.

Product

TOMS Online will take care to supply you with only the highest quality product available. Should anything prevent us from fulfilling this promise we will immediately be in contact.

If a product is under guarantee and the fault is covered by the warranty, we will cover any associated costs.

If the product is out of guarantee or the fault is due to wear and tear or misuse, the repair and transport costs of it will need to be paid by the customer.

Should you receive anything you are not happy with, please contact us immediately so that we can resolve the matter as soon as possible.

For further questions on returns and refunds please see our returns and refunds policy.

You can either visit us in store or you can contact us and we’ll arrange a courier to collect the items, for further details please see our Cancellation & Returns policy.

Products purchased from TOMS Online carry a 12-month limited guarantee against latent manufacturing defaults, excluding normal wear and tear or negligent use.

Due to the nature of the products, speakers and globes cannot be guaranteed.

Some manufacturers offer extended warranties on their products; details will be included with the product.

Should you be unable to find what you are looking for, please get in contact with any one of our stores nationwide and we will do our best to either source or advise you of your options.

Other

Please get in touch either in store, on the phone or via mail – we are always happy to hear from you and will assist as best we can.

Trading Hours

Customer Support is open Monday - Friday's from 9:00 - 17:00.

Contact here for any Online Inquiries